Return and Refund Policy

Thank you for choosing DVR EDUCATION AND SCHOLARSHIP PRIVATE LIMITED ("we," "our," "the Company"). We are committed to providing you with quality education consultancy services. This Return and Refund Policy outlines the terms under which you can request a refund or cancellation of services.

1. Consultation and Service Fees

DVR EDUCATION AND SCHOLARSHIP PRIVATE LIMITED offers education consultancy services, including career guidance, scholarship advice, admission consultancy, and test preparation. The fees for these services are typically non-refundable after payment. However, there are exceptions, as outlined below.

2. Refunds

Refunds may be considered under the following circumstances:

  • Cancellation Before Service Commencement: If you cancel a service or consultation before the service has been provided, you may be eligible for a refund of the paid fees, less any administrative or processing fees. Requests for cancellations must be made in writing via email or through our customer support.
  • Service Not Delivered: If we are unable to provide the agreed-upon service due to unforeseen circumstances (e.g., consultant unavailability or a technical issue), we will offer a full refund or reschedule the service at a convenient time for you.
  • Dissatisfaction with Services: If you are dissatisfied with the services rendered, we will first attempt to resolve the issue to your satisfaction through additional guidance or consultation. If the issue is not resolved, you may be eligible for a partial refund, depending on the nature and extent of the services provided.

3. Non-Refundable Services

  • Completed Consultations: Once a consultation or service has been completed, the fee is generally non-refundable.
  • Third-Party Services: If your refund request is related to third-party services (e.g., application processing fees, institutional fees, etc.), we cannot issue a refund as we have no control over third-party policies.

4. How to Request a Refund

To request a refund or cancellation, please contact us using the following process:

  • Contact Us: Reach out to us via email at [Insert Contact Email] or call [Insert Contact Number].
  • Provide Details: Include your service details, payment receipt, and reason for the refund request.
  • Review: Once we receive your request, we will review it and respond within [Insert Time Period, e.g., 7 business days].

5. Processing Time

Refunds, if approved, will be processed to the original payment method within [Insert Time Period, e.g., 14 business days]. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Cancellations

If you wish to cancel a scheduled consultation or service, please notify us at least [Insert Time Period, e.g., 48 hours] in advance. Failure to provide adequate notice may result in a cancellation fee or the full service fee being charged.

No-show: If you do not attend a scheduled consultation or appointment without prior notice or fail to reschedule, you may forfeit the payment for the service.

7. Changes to Services

We reserve the right to modify, suspend, or discontinue any service at any time. If any such changes affect the services you've purchased, we will notify you in advance and offer a full refund or alternate options where applicable.

8. Exceptions

Certain services, such as customized academic plans or personalized consultations, may not be eligible for a refund due to their bespoke nature. Refunds will be at the sole discretion of DVR EDUCATION AND SCHOLARSHIP PRIVATE LIMITED, based on the circumstances of the request.

9. Contact Us

If you have any questions regarding our Return and Refund Policy or wish to initiate a refund or cancellation request, please contact us at:

DVR EDUCATION AND SCHOLARSHIP PRIVATE LIMITED
Email: [Insert Contact Email]
Phone: [Insert Contact Number]
Website: www.dvrscholarship.com